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Section 1: Cleaning Service Agreement (Please Sign)
You may download the entire Client Welcome Packet by downloading it in the “PDF” section below!
The Dust Detail Cleaning Service Agreement:
1. Scope of Service: The cleaning service provider agrees to perform cleaning services as agreed upon by both parties, including but not limited to dusting, vacuuming, mopping, sanitizing surfaces, and other general cleaning tasks.
2. Access to Premises: The client agrees to provide the cleaning service provider with access to the premises at the scheduled cleaning time. In the event that access is restricted or denied, the client must provide reasonable notice to reschedule the cleaning appointment.
3. Uncluttered Environment: The client acknowledges that for optimal cleaning results, the premises must be reasonably uncluttered and free of obstacles. The cleaning service provider reserves the right to refuse service or charge an additional fee if the premises are excessively cluttered or hazardous to the safety of the cleaning staff.
4. Cancellation and Lockout Policy: A minimum of 72 hours notice is required for cancellation or rescheduling of cleaning appointments. Failure to provide adequate notice may result in a cancellation fee equivalent to the full cost of the scheduled cleaning service; if cancelled at or before the 72 hours prior to the scheduled date and time of the service, there is no fee. Additionally, should cleaning service arrive as previously scheduled and agreed upon and are denied or restricted access to the property to be cleaned, the client acknowledges that a $100 Lockout Fee will be incurred and is due immediately; this shall be invoiced to the client as soon as possible, or by end of day.
5. Payment Terms: Payment for cleaning services is due upon completion of the service, unless otherwise agreed upon in writing. Payment methods accepted include cash, peer to peer such as Venmo, Cash App, Zelle and Paypal, credit or debit cards or electronic transfer.
6. Liability: The cleaning service provider shall not be liable for any damages or losses resulting from the use of the Clients cleaning products, equipment, or services provided, except in cases of willful misconduct or gross negligence. If client requests for the cleaning service to use their vacuum, cleaning supplies etc., client acknowledges that cleaning service is held harmless and will not be liable for any damages caused to those items in the process of completing the cleaning service.
7. Supplies and Products: Cleaning service should provide all supplies necessary to adequately clean, sanitize and disinfect the clients home, and all products should be thoroughly cleaned and sanitized in between cleaning projects and appointments to decrease the likelihood of cross contamination or spreading of germs. The service provides clearly labeled, freshly mixed solutions of eco friendly, biodegradable cleaning products in trigger sprayer bottles, paper or shop towels, small garbage liners, polishes for wood, stainless steel and leather, Dawn dish soap diluted with water for cleaning and washing windows, distilled vinegar, baking soda, a steam mop, a flat mop, a swiffer, a squeegee, a whisk broom and a vacuum equipped with attachments and that includes a HEPA filtered system which is sanitized fully after each cleaning service, plus other cleaning tools and products as necessary. Additionally, Cleaning service shall utilize a color-coded microfiber cloth system to minimize the spread of germs and keep certain types of bacteria and germs contained to its specific area; for instance, by only using YELLOW cloths and mop pads in restrooms, we are assured that no germs from the toilet or bathroom are ever brought outside of that area to a kitchen or eating area. The specific color coding that the cleaning service uses will be defined here: YELLOW: High risk areas in bathrooms (toilets); BLACK: sinks and showers in bathrooms; GREEN: kitchen/eating area; BLUE: glass/mirrors; GREY: dusting, general areas like living rooms and bedrooms; PURPLE: stainless steel polish; WHITE: wood furniture polishing
8. Security: The cleaning service provider agrees to treat the client's premises and belongings with respect and confidentiality. Any sensitive information or valuables discovered during the cleaning process shall remain confidential and secure.
9. Security of Valuables: The client agrees to secure all valuables, including but not limited to cash, credit cards, jewelry, and personal belongings, in a safe and secure location prior to the commencement of the cleaning service. The cleaning service provider shall not be liable for any loss, damage, or theft of such items left unsecured during the cleaning process. It is the responsibility of the client to ensure the security of their valuables before the cleaning service begins.
10. Pricing Structure: The fee for the cleaning service shall be calculated based on the square footage of the residence multiplied by the current rate of $_____ per square foot for _________ services provided by the cleaning service provider. Any additional services requested by the client may incur extra charges, which will be agreed upon in writing before the commencement of the service. The client acknowledges and agrees to the pricing structure outlined herein.
11. Additional fees: The client understands that any additional services beyond those specified above may incur extra charges, which will be agreed upon in writing before the commencement of the service. Both parties agree to abide by the terms outlined in this agreement regarding additional services.
12. Termination of Service: Either party may terminate the cleaning service agreement with written notice provided to the other party. In the event of termination, any outstanding payments for completed services shall be due and payable within 30 days of termination.
13. Indemnification: The client agrees to indemnify and hold harmless the cleaning service provider from any claims, damages, or liabilities arising out of the client's breach of these terms and conditions or any negligent acts or omissions on the part of the client.
14. Modification of Terms: These terms and conditions may be modified or amended by mutual agreement of both parties; any modifications must be made in writing by amending this cleaning service agreement, and should include any updated information in this document by adding a specific clause covering the new terms.
15. By engaging the services of the cleaning service provider, the client acknowledges that they have read, understood, and agree to abide by these terms and conditions.
Today’s Date: _______________
Printed Name of Cleaning Provider:
Cierra Steed, dba The Dust Detail
Signature of Cleaning Provider:

______________________________
Printed Name of Client:
______________________________
Signature of Client:
______________________________
Policies and Procedures
In agreeing to utilize the cleaning services provided by The Dust Detail at [Client’s Address], the undersigned acknowledges and agrees to the following terms:
1. Release of Liability: The undersigned releases and discharges The Dust Detail, its employees, agents, and representatives from any and all liability claims, demands, actions, or causes of action arising from the cleaning services provided, except in cases of gross negligence or willful misconduct on the part of The Dust Detail.
2. Responsibility for Valuables: The Dust Detail and its employees are not responsible for any accidents, damages, or injuries, whether physical or financial, to valuables or personal property within the client’s premises, including but not limited to jewelry, credit or debit cards, cash, and antiques.
3. Liability for Cleaning Professionals: The Dust Detail assumes liability for any injuries or accidents involving its cleaning professionals on the client’s premises during the provision of services, except in cases of gross negligence or willful misconduct on the part of the client.
4. Surface Assumption: The undersigned understands that The Dust Detail will operate under the assumption that all surfaces within the client’s home are sealed and will not be harmed by everyday cleaning products, unless specifically detailed and mentioned by the client in writing before the service commences. The Dust Detail is not responsible for damages resulting from the use of these products on unsealed surfaces unless proper notification was made.
5. Insurance Coverage: The Dust Detail carries general business liability insurance. In the event of any broken valuables or damages caused by misconduct or negligence of the cleaning service, The Dust Detail will cooperate with its insurer, Spinnaker Insurance Company, to resolve any such damages.
6. Request for Certificate of Insurance: The undersigned may request a copy of the cleaning service’s current Certificate of Insurance by directly contacting the owner at (405) 508-1818 or by scanning the QR code on the Cleaning Service Agreement Cover Page. Additionally, the Certificate of Insurance can be viewed by following the link provided on the web page under the “Pocket Proof by Simply Business” button icon.
By signing below, the undersigned acknowledges that they have read, understand, and agree to the terms outlined above.
[Client’s Signature] [Date]